Kinetic Energy Solutions
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Legal

Privacy Policy

Last updated: 19 May 2026

Kinetic Energy Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect from you. This policy explains what we collect, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Kinetic Energy Solutions is a licensed NSW electrical contracting business based at 3 Bangu Place, Glenmore Park NSW 2745. We provide residential, commercial, EV charging, switchboard, compliance and smoke alarm services across Penrith and the surrounding Western Sydney suburbs.

Information we collect

We only collect personal information that is reasonably necessary to quote, schedule, perform and invoice for the electrical work you ask us to carry out. This typically includes:

  • Your name and the name of any authorised contact on site.
  • Your phone number and email address.
  • The service address where work will be performed.
  • Details of the electrical work requested, including photos you choose to send.
  • Billing details required to issue tax invoices and receive payment.
  • Records of correspondence with you (calls, SMS, email, quote form submissions).

We do not knowingly collect sensitive information, and we do not collect information from children.

How we collect it

  • Directly from you, when you call, text, email or fill in the quote form on this website.
  • From real estate agents, builders, landlords or strata managers who arrange work on your behalf.
  • From our website analytics and standard server logs when you browse this site.

How we use it

  • To prepare quotes and respond to enquiries.
  • To schedule, perform and follow up on electrical work.
  • To issue compliance certificates (CCEW) and meet our legal obligations as a NSW licensed electrical contractor.
  • To invoice you and process payment.
  • To keep records required by NSW Fair Trading, the ATO and our insurer.
  • To improve our website and services.

Who we share it with

We do not sell your personal information. We only disclose it where it is necessary to deliver our services or where required by law. This may include:

  • Our team members and qualified subcontractors working on your job.
  • Your real estate agent, landlord, builder or strata manager where they engaged us on your behalf.
  • Electricity distributors and certifiers (for example when lodging a Certificate of Compliance Electrical Work).
  • Our accountant, bookkeeper and payment providers.
  • Government bodies, regulators or law enforcement where we are legally required to disclose information.

Cookies and website analytics

This website uses cookies and standard analytics to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time. Doing so will not stop you from browsing the site.

How we store and protect it

We store your information in secure cloud services and on password protected devices. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We keep records for as long as required by NSW electrical, tax and insurance laws, and then securely destroy or de-identify them.

Access, correction and complaints

You can ask us at any time to access or correct the personal information we hold about you. If you believe we have breached your privacy, you can lodge a complaint with us using the contact details below. We will respond within a reasonable time, typically within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes to our services or to our legal obligations. The latest version will always be available at this URL with the “last updated” date shown above.

Contact us

For any privacy question, request or complaint, please contact us:

Have an electrical job? Request a quote.

Call 0426 965 626Request a Quote